There is a Better Way To Manage Your Customer

With the World Fighting or Finding Ways to Fight the Dreaded Disease and Most of the Business trying to evolve new means to continue business operations. Many of the IT and IT enabled business have settled to the view that their employees can still deliver the job function.... which is quite true.... with the adoption of the Work From Home Culture and Few Tools in place for interaction etc.,

It is not everybody's choice though as there are industries where the physical presence of staffs are required to serve the Customer. For the Customer Service After Markets it is very essential that Staffs are Present and the Customer is also Comfortable in visiting your Service Center and So is the Precaution and Well-being of everyone present there.

The above video was doing rounds in the social media ( with due credits to the unknown creator). This is not the best way under the current situation to enforce or ensure Social Distancing this crazy....The improvisation of this idea would be ask every customer to bring an inflated tube when they visit the Service Station..... funny it is.

We at Coologeex have found a better way and works for every season including a condition like a Pandemic.....Organisations may permit people to work from home but there is no way you as a Customer get a remote service for your home or office equipment. The equipment needs service when put to use beyond normal usage or is not used.... Both applies in today's world " They are overworking at all the homes where people are working from home... it could be the Airconditioner, Fridge or Water Purifier and they are not working in the Offices which have allowed people to work from Home...this is a twin paradox.

Happellianz the One and Only App the Customer will need to reach any Brand in the After Market, be it the Break Down Service, Scheduled Maintenance of Vehicle or be it the Warranty Claim on your new purchase.

This is an Enterprise SaaS and makes life easy for the Customer and the Business as well. As an aggregator Customer Creates his Asset List in the App and can reach the Brands/Authorised Service Center with just few clicks in the App.

As an enterprise you can Optimize the Customer Queues and keep the Customer Communication at best levels.. which provides much of a relief to them in these prying times. With Queue Optimization you can also manage your staff strength to fulfill the ticket volumes.

Beyond that as a SaaS application the organisation does not have to worry on their app/website availabilty and can focus on their core business. As a lightweight (2MB) app with robust framework.... we focus only on the customer needs for the After Market and have applied the Industry's Best Practices which every Brand Can Adopt to improve the CX and thereby the Brand Value.


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