Showing posts from December, 2018
Our Presence as a Product Company emerges from the very own fact that we are also consumers at the end of the day. Whereever we felt there is an issue in performing a transaction in everyday life, the need to bring a solution, in its simplest form of "Mobile Apps" are the focus. Some of them are not a common issue, but if technology can help certain segment of the population to help them carry out their day today chores with some kind of automatic reminder mechanisms and triggers it rather makes life simple. With each individual spending his time on a connected device for a average of 50-60% of a day. The call for action becomes easy when these are done through Smart Phones... Be it a end consumer or a business house,there is always an opportunity to do things in a better way that it is done today.  Do please follow our pages/subscribe to know more about our product offerings,
Consumer Journey as a Equipment Owner In India, as a consumer of white goods or the manufacturer of such equipment does not explicitly agree/disagree to fulfill the post sale initiatives. There are no strict regulations around this and companies which manufactures innovative products donot focus on such initiatives as their focus is to keep the product afloat in the market and above the competitor. Resellers are also focused on the numbers and their growth. In this gap the consumer falls apart. The framework for Warranty, Extended Warranty or the AMC and the genuity  of Authorised Service Partner is  murky pond of Water.  Consumer is pushed to limits when an equipement fails or when he sees trouble with the kind of service offered and the issue continues and somewhere the customer feels that he did not get what he was supposed to under normal conditions. This results in distrust of the Brand, the Retailer and the whole service network. This also results in unproductive efforts