Need of a Standard Framework for After Sales Service


Indian consumers say that standards need to be set for after sales service and want standard time defined for complaint closure, says a new study by social network platform LocalCircles, which connects communities and governance.
Another complaint was customer service numbers don’t work and emails written to companies frequently remain unanswered.

The study says 43% mobile and computer manufacturers have the worst after-sales service, 53% say companies never replace the products, and a majority 93% consumers want complaints acknowledged within 72 hours.

The study was mapped through 55,000 consumers, a statement from LocalCircles said.

Up to 38% consumers said problem resolution took over 30 days or remains unresolved. Respondents rated mobile handset and computer manufacturing companies as the slowest in after-sales serv ..

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We at Coologeex Technology Solution understood the issue and tried to solve this by way of a Mobile App. This is on the pretext that there is no path breaking initiative in Managing the Post Sale Experience of a Customer on Digitalisation.

Every Durable Manufacturer runs their Customer Care or manages a portal for Customers to log their Service Issues. On the contrary the process is non standard and a consumer on an average has about 10-20 Equipments and getting a service and managing login and registration in the individual portals are not easy. Finding the customer service number with an internet search also needs some effort, at times the numbers may not be the right ones.

Keeping this in view and making life easy for the consumer we are launching a Mobile App in Android "Happlianz"- the name signifies an Happy Alliance between the Consumer, Retailer, Service Provider or Insurance Contracts.

This covers around 20 Categories to manage including your personal vehicles and to choose from 350+ Indian and International Brands.


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